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Idaho Falls, Idaho

Lead Operations Assistant

Scope:

Responsible for customer service, administrative duties, and oversight of satellite divisional operations under the direction of the Operations Manager. 

Duties and Responsibilities:

Customer Service

  • Handle all types of orders and initiate corresponding processes.
  • Be competent to recommend appropriate products and services as solutions to customer problems.
  • Maintain showroom inventory and appearance such that it promotes sales and positive company image.
  • Assist customers with product knowledge of all products sold by WAXIE.
  • Research and resolve customer problems accurately and efficiently.
  • Develop new leads for the sales team.
  • Provide a high standard of efficiency, accuracy, and courtesy to all customers, vendors, and WAXIE employees.

Administrative

  • Promptly and accurately follow procedures for all orders
  • Review all Cost of Goods for all locations on a daily basis
  • Daily analysis of open orders
  • Process billing for installations
  • Maintain receiving paper work
  • Responsible for filing, copying, and mailing all payables to San Diego
  • Daily invoices
  • Ticket corrections

General

  • Coordinate with buyers to efficiently handle: returns, ABRs, future deliveries, buyer holds, and large hits
  • Oversee the routing and scheduling of local delivery appointments
  • Oversee the scheduling of installations
  • Assist with all phases of inventory research
  • Coordinate building maintenance
  • Encourage and maintain a strong safety attitude and practice within the division
  • Back-up operational duties as needed
  • Other duties as assigned

Supervisory

  • Supervise operations employees in assigned division
  • Distribute workload and direct operational activities within division to improve customer satisfaction and control costs
  • Maintain communication and provide meaningful metrics to the Operations Manager in regard to equipment, facilities, inventory, and personnel dispositions and needs
  • Make recommendations for improvements
  • Assist in implementing new procedures and policies
  • Be competent to train in company policy, procedures, and other topics as assigned
  • Verify that policies and procedures are being followed
  • Assist in the training and orientation of new personnel
  • Encourage and maintain a strong service orientation
  • Write performance appraisals for operations employees for approval by management
  • Assist the Operations Manager in implementing growth plans for operations employees

Requirements

  • Excellent interpersonal and written skills
  • Work well with customers and employees
  • Excellent communication and relationship building skills
  • Detail oriented and excellent follow up skills
  • Ability to work independently
  • Clean driving record
  • Must have fluent PC Skills including Microsoft Office Suite, AS400, and Internet
  • High School Diploma or equivalent
  • Utilize AS400 system on a daily basis

Skills

  • Well organized
  • Strong attention to detail
  • Proficient in Word and Excel
  • Ability to prioritize
  • Excellent communication

WAXIE offers a competitive pay and benefits package, which includes 401(k), medical/dental, paid holidays, paid vacation, paid sick days, long-term disability insurance, life insurance, tuition reimbursement, bonus, awards and recognition programs.

WAXIE is an equal opportunity employer that values diversity in the workplace.

Send resume with salary requirements to:

WAXIE Sanitary Supply
Attn: Bohdan Rohbock
5107 West 1730 South
Salt Lake City, UT 84104
EOE/M/F/D/V
(801) 886-3700
Fax: (801) 975-7329

OR you may e-mail your response or resume to our Human Resources Department. All resumes should be submitted in Microsoft Word format.

WAXIE Sanitary Supply Corporate Headquarters 9353 WAXIE Way San Diego, CA 92123 (800) 995-4466

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